# MIM Coach — Major Incident Management & SRE Simulator

> MIM Coach is an interactive, AI-powered training platform designed for Major Incident Managers (MIM), Site Reliability Engineers (SRE), IT Operations Leads, and ITIL Practitioners.

## Core Capabilities

- **P1 Live Incident War Room Simulator:** Real-time production outage scenarios where users assume incident command, manage telemetry metrics (latency, CPU, error rates), coordinate resolver teams, and execute failovers under strict SLA countdown clocks.
- **AI SRE Interview Hot Seat:** Live interactive mock interview simulator evaluated by an automated IT Operations Director, providing instant scoring, feedback, and ATS resume audits.
- **Problem Management & RCA Investigator:** Structured tools for 5-Why analysis, Fishbone (Ishikawa) cause-and-effect diagramming, and Known Error Database (KEDB) documentation.
- **Change Management & CAB Governance Console:** Interactive change risk scoring engine, Change Advisory Board (CAB) review simulator, and emergency change window (ECAB) workflows.
- **ITIL v4 Core Operations Modules:** 7 comprehensive learning modules covering Incident Management, Service Desk Practice, Problem Management, Change Enablement, Service Level Management (SLA/OLA/UC), Continual Improvement, and SRE Alignment.
- **ServiceNow & PagerDuty Terminal Sandbox:** Interactive ticketing and alerting console to practice Impact x Urgency priority calculations and PagerDuty alert acknowledgment SLA workflows.
- **ITIL & SRE Technical Glossary:** Detailed reference dictionary defining MTTR, MTTD, SLA, OLA, UC, KEDB, PIR, Error Budgets, and High-Availability metrics.

## Key Web Paths & Navigation

- Main Application Hub: https://www.mimcoach.com/
- SRE Interview Prep & AI Simulator: https://www.mimcoach.com/?tab=interview
- Live AI Hot Seat Simulator: https://www.mimcoach.com/?tab=interview&subMode=simulator
- 100 MIM Scenario Deep-Dives: https://www.mimcoach.com/?tab=interview&subMode=experienced
- Syllabus Q&A Study Guide: https://www.mimcoach.com/?tab=interview&subMode=guide
- P1 War Room Outage Simulator: https://www.mimcoach.com/?tab=warroom
- Problem Management & RCA Console: https://www.mimcoach.com/?tab=problem
- Change Management & CAB Console: https://www.mimcoach.com/?tab=change
- ITIL v4 Core Modules: https://www.mimcoach.com/?tab=modules
- ServiceNow & PagerDuty Sandbox: https://www.mimcoach.com/?tab=sandbox
- ITIL Operational Glossary: https://www.mimcoach.com/?tab=glossary
- Pro Seat & Lifetime Access: https://www.mimcoach.com/?pricing=true

## Frequently Asked Questions

### What is MIM Coach?
MIM Coach is an interactive training platform and P1 outage simulator for Major Incident Managers, Site Reliability Engineers (SREs), and IT Operations professionals to practice technical triage, SLA management, and ITIL v4 processes.

### What is the difference between Incident Management and Problem Management?
Incident Management focuses on rapid service restoration and workaround deployment during an active outage, whereas Problem Management investigates the underlying root cause of recurring incidents to permanently eliminate them.

### What is a Known Error Database (KEDB)?
A Known Error Database (KEDB) is a repository managed by Problem Management containing identified root causes and verified workarounds, enabling Service Desk and L1/L2 engineers to rapidly restore service when known issues recur.

### What is the role of the Change Advisory Board (CAB)?
The Change Advisory Board (CAB) reviews high-risk or major normal changes before deployment, evaluating implementation plans, rollback strategies, business impacts, and schedule change windows to prevent unexpected outages.